Most ROCO furniture is made to order according to the customer’s selected dimensions, materials, colour, finish and configuration. An advance payment is therefore required before materials are committed and production begins.

This policy explains ROCO’s standard advance, remaining balance and payment-verification terms.

1. Advance Payment

For most made-to-order furniture, ROCO normally requires a 40% advance of the confirmed order value.

ROCO may require a 50% advance or another payment arrangement for orders involving:

• Higher order values or multiple furniture items
• Bulk or commercial quantities
• Highly customized designs
• Expensive or specially sourced materials
• Imported hardware or mechanisms
• International orders or air cargo
• Special packaging, crating or foldable construction
• Significant upfront material and production costs

The exact advance required will be clearly stated on the quotation, invoice or written order confirmation before payment.

2. Order Confirmation

An order is confirmed after:

1. The required advance has been received and verified
2. The customer has approved the essential product specifications
3. ROCO has accepted the order for production

Essential specifications may include dimensions, materials, colour, finish, fabric, configuration and quantity.

The production timeline begins only after the required payment and approvals have been completed.

3. Remaining Balance

The remaining balance must normally be paid and cleared before dispatch or customer collection.

For a standard order, this will usually be:

• 40% advance and 60% remaining balance, or
• 50% advance and 50% remaining balance, where specified for a larger or customized order

ROCO will not dispatch or release the furniture until the amount required before dispatch has been received, unless different terms are expressly confirmed in writing.

4. Delivery Charges

Delivery charges may be:

• Included in the original invoice
• Quoted separately
• Finalized before dispatch after the packed size and destination are confirmed

Any delivery charge due before dispatch must be approved and paid together with the outstanding balance.

For complete transportation terms, please review the ROCO Shipping & Delivery Policy.

5. Payment Methods

Available payment methods may include:

• Bank transfer
• Approved online or digital payment method
• Debit or credit card where an active payment gateway is available
• Cash payment at an approved ROCO location
• Another method confirmed by ROCO in writing

Customers should make payments only through the details stated on a current ROCO invoice or shared through an official ROCO communication channel.

6. Payment Verification

A payment is treated as received only after the funds have cleared and been verified in ROCO’s designated account or payment system.

A payment screenshot or transfer receipt may help with verification but does not by itself confirm that the funds have been received.

ROCO may request:

• Transaction reference
• Payment receipt
• Sender’s account title
• Payment date
• Amount transferred

Production or dispatch may remain on hold while an incomplete, delayed, reversed or disputed payment is being verified.

7. Order Changes

Changes requested after order confirmation may affect:

• Total order value
• Required advance
• Remaining balance
• Material cost
• Production timeline
• Delivery charges

Where a change is approved, ROCO may issue a revised quotation or invoice. Any additional amount required may need to be paid before production continues.

8. Cash on Delivery

Cash on delivery is not normally available for made-to-order furniture.

Any payment-at-delivery, partial cash-on-delivery or special collection arrangement applies only where it is expressly approved and recorded on the invoice or written order confirmation.

Customers should not make payment to a cargo driver, courier or third-party transporter unless ROCO has specifically authorized that arrangement.

9. Large, Bulk and Commercial Orders

Large, bulk and commercial orders may follow a customized payment schedule instead of the standard two-part structure.

This may include:

• Advance at order confirmation
• A material or production-stage payment
• A payment at an agreed manufacturing milestone
• Final balance before dispatch or installation

The applicable schedule will be stated on the quotation, contract or invoice.

A delay in an agreed payment may pause production and extend the completion timeline.

10. International and Air-Cargo Orders

International orders may require:

• A 50% or higher advance
• Full material payment before production
• Staged payments
• Full product payment before export packing
• Full freight and related charges before carrier booking

International shipping, specialized packing, crating, courier, air-cargo and other approved logistics costs are normally paid by the customer.

The exact payment schedule will be confirmed in the international quotation or invoice.

11. Cancellations and Refunds

Advance payments are committed toward materials, workshop capacity and made-to-order production.

Cancellation and refund eligibility depends on the stage of the order and costs already committed.

For complete terms, please review the ROCO Returns, Cancellations, Repairs & Refunds Policy.

Where ROCO confirms that it cannot fulfil an accepted order, the eligible amount paid by the customer will be refunded without a cancellation deduction.

12. Payment Security

Customers should never share their:

• Card PIN
• OTP
• Online-banking password
• Complete card details through WhatsApp or email

ROCO team members do not require this information to verify a payment.

Customers should confirm the recipient account details before transferring funds and retain their invoice and transaction reference.

13. Payment Confirmation

After payment verification, ROCO will issue or update the relevant invoice, receipt or order record.

Customers should review:

• Amount paid
• Remaining balance
• Order number
• Product details
• Delivery-charge status
• Payment schedule

Any discrepancy should be reported promptly.

14. Need Help With a Payment?

For questions about your advance, remaining balance, invoice or payment verification, contact:

WhatsApp: +92 317 6965610
Email: info@roco.pk
Support Hours: Monday to Sunday, 10:00 AM–8:00 PM PKT