At ROCO Interiors, customer care continues after your order has been confirmed and delivered. Whether you need help with an existing order, product care, delivery, repair, warranty assessment, cancellation or payment, our team will guide you toward the appropriate next step.

How We Can Help

Our customer-care team can assist with:

• Product and material questions
• Existing-order updates
• Payment and invoice queries
• Production and delivery information
• Missing or incorrect items
• Delivery damage
• Installation or alignment concerns
• Repairs and adjustments
• Warranty claims
• Cancellation and refund-review requests
• Furniture care and maintenance guidance

Reporting an Order or Product Issue

Different reporting periods apply according to the type of concern:

• Within 48 hours: visible delivery damage, incorrect products, missing components or visible issues present at delivery
• Within 7 days: installation, assembly, levelling, alignment or missing-fitting concerns
• During the applicable warranty period: hidden or developing manufacturing and material defects

A concern reported after 48 hours is not automatically rejected where it relates to a hidden defect covered by the ROCO Confidence Warranty.

How ROCO Resolves Concerns

Once we receive the required order details and evidence, our team will assess the issue and recommend an appropriate resolution.

Depending on the circumstances, this may include:

• Guidance or adjustment
• Technician assessment
• Repair
• Replacement of an affected component
• Correction of an incorrect order
• Product replacement
• Cancellation or refund review where eligible

Submitting a request does not automatically confirm eligibility for a repair, replacement or refund. Each request is assessed according to the order details, product condition and applicable ROCO policies.

Start an After-Sales Request

For delivery concerns, repairs, warranty claims, cancellations or refund reviews, please use the guided:

ROCO After-Sales Resolution Request

Please include your order or invoice number, a clear description and relevant photographs or video where available.

Do not arrange third-party repairs, dismantling or return transportation before receiving written instructions from ROCO.

Relevant ROCO Policies

For complete terms, please review:

• ROCO Confidence Warranty
• Returns, Cancellations, Repairs & Refunds Policy
• Shipping & Delivery Policy
• Advance & Balance Payment Policy

These pages explain the applicable coverage, reporting periods, made-to-order conditions, payment requirements and available resolutions.

Contact Customer Care

WhatsApp: +92 317 6965610
Email: info@roco.pk
Support Hours: Monday to Sunday, 10:00 AM–8:00 PM PKT

For faster assistance, please keep your order number or invoice number available.

Here When You Need Us

ROCO’s aim is not only to deliver well-made furniture, but also to provide clear and respectful support throughout the complete customer experience.