ROCO After-Sales Resolution Request

ROCO AFTER-SALES SUPPORT

Submit a Request

Report a delivery issue, request repair or warranty support, cancel an eligible order, or ask for a refund review.

CONTACT ON WHATSAPP

Usually takes 2–4 minutes

Step 2 of 9 Order Verification Progress saved locally

What Do You Need Help With?

Choose the option that best describes your request. You can change it later.

My product arrived damaged

Visible scratches, chips, breakage or delivery damage

Incorrect product or configuration

Wrong product, dimensions, finish or upholstery

Something is missing

Missing hardware, accessories, fittings or parts

Needs repair or adjustment

Alignment, assembly or function issues

I want to make a warranty claim

Hidden or developing manufacturing defects

I want to cancel an order

Cancellation request for an eligible order

I want to request a refund review

Request review under ROCO policy terms

Something else

General after-sales support request

Let’s Find Your Order

Provide your order reference so we can link this case directly to your file.

Invoice or Order Number Order/Invoice number is required.

Full Name Full name is required.

Order Phone Number Phone number used for order is required.

Standard mobile formats: 03XX-XXXXXXX or 03XXXXXXXXX. We’ll use this information to locate your order.

Email Address (Optional) Please enter a valid email address.

Which Product Is This About?

Enter the product involved in this request. Use the product name shown on your invoice or describe it in your own words.

Product Name or Description Product name is required (minimum 2 characters).

Product Category Category is required.

Approximate Delivery Date Delivery date cannot be in the future.

An approximate date is acceptable. We’ll verify it against your order details where available.

I don’t remember the delivery date

This request involves more than one product

When Did You First Notice the Issue?

Selecting the correct timing coordinates your request with our specific warranty and delivery claim periods.

At Delivery

Noticed immediately during handover.

Within 48 Hours

Unpacking or first 48 hours.

Within 7 Days

During first week of installation.

After 7 Days

Developed later during normal usage.

Not Delivered Yet

For changes or cancellation requests.

I’m Not Sure

Approximate timeline is unclear.

Tell Us What Happened

Identify specific issues and provide a description of the defect or concern.

Select All Specific Concerns That Apply

Please Describe the Problem in Detail Detailed description is required (minimum 15 characters).

0 characters

Is the product currently safe to use?

Yes, safe to use No, unsafe or unstable I’m not sure Not applicable

Help Us Understand the Issue

Upload pictures or video of the affected area. Clear media helps us determine repair viability instantly.

Drag and drop photos or videos here, or click to browse

Supports JPEG, PNG, MP4 up to 10MB per file. Max 3 files.

I can’t upload evidence right now

Check this if you are on a mobile device and prefer to send pictures directly to our customer support coordinator on WhatsApp after submitting.

How Would You Prefer Us to Help?

Your preference helps us understand your expectations. The final resolution will be determined in accordance with order terms.

Repair-First Policy

ROCO Interiors general policy prioritizes repair and technical adjustments. Where structural frame repairs or adjustments are not technically possible, component replacements, product exchanges or refund reviews are evaluated by management.

Where Is the Furniture Located?

Confirm location address and how you would prefer our coordinators to contact you.

Street Address Street address is required.

City City location is required.

Province / Territory

Is this the original delivery address?

Yes No, address has changed

Could the affected removable component be safely packed if ROCO arranges collection?

Yes No, needs onsite dismantling I’m not sure Not applicable

Preferred Contact Method

WhatsApp Chat

Direct Phone Call

Email Address

Preferred Contact Period

Morning (9AM – 12PM)

Afternoon (12PM – 4PM)

Evening (4PM – 7PM)

Third-Party Dismantling Notice

Customers must not arrange independent third-party repairs, dismantling services or return transportation without ROCO’s prior written instructions. Doing so voids structural warranty guarantees.

Review Your Request

Please double-check all details before submitting. Incorrect phone numbers or order IDs will delay review.

I confirm that the information provided is accurate to the best of my knowledge. I understand that submitting this request does not automatically confirm eligibility for repair, replacement, cancellation or refund. I have read and agree to follow ROCO’s Warranty Policy, Returns & Refunds Policy, and Shipping policies.

Request Filed Successfully

Thank You — We’ll Take It From Here

Your after-sales resolution request has been filed successfully. Our team will normally acknowledge a complete request within three business days. Keep your Case Reference ID for future communication and do not arrange third-party repair, dismantling or transportation unless instructed by ROCO.

Case Reference ID ROCO-AS-20260714-A7K4

Request Category Warranty Claim

Submission Date July 14, 2026, 4:23 PM

Preferred Contact WHATSAPP (Morning)

Send Case ID on WhatsApp

Repair-First Standard

Our commitment to craftsmanship means we prioritize repairing solid wood and custom upholstery elements to preserve product lifecycle. Refunds/replacements are only evaluated under strict structural failure guidelines. Read our Refunds & Repairs Policy.

Warranty Integrity

ROCO Interiors offers up to a 5-year structural warranty on selected solid sheesham frames and cushion elasticity. General installation issues must be flagged in 7 days, but hidden defects can be claimed anytime. Review our Warranty Terms.

Third-Party Notice

To prevent claim voids, please do not dismantle, attempt self-repair, or coordinate logistics transport without written instructions from our customer care team.

Important Information

Repair-First Approach

Where an eligible issue can be properly corrected, ROCO normally begins with adjustment, repair or replacement of the affected component. Product replacement or refund review may be considered where a suitable repair or component solution is not practical.

Warranty Coverage

ROCO provides construction- and component-specific warranty coverage, including up to five years for qualifying structures and a five-year limited foam-performance warranty on eligible upholstered products. Hidden manufacturing defects may be reported during the applicable warranty period.

Before Arranging Repair

Please do not dismantle, modify, repair or arrange return transportation before receiving written instructions from ROCO. Unapproved work may affect coverage for the altered component or any directly related damage.

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