Roco Interiors — Privacy & Data Protection Policy

Last Updated: June 25, 2025

Roco Interiors values your trust. Whether you’re browsing our catalog, placing a custom order, or requesting support, we handle your personal information with responsibility, transparency, and care. This Privacy & Data Protection Policy explains what data we collect, how we use it, and your rights as a customer in Pakistan and beyond.

1. What We Collect

We collect only the data necessary to deliver your order, ensure service quality, and support your experience.

Type of Data	Examples
Identity	Full name
Contact	Phone number, email address
Address	Delivery address, building access info
Transactional	Order history, payment method
Preference Data	Fabric, color, size, customization

All payments are processed via bank transfers.

2. Why We Collect It

To confirm and deliver your order
To provide updates and customer service
To offer warranty support or repairs
To comply with local invoicing and tax rules
(If opted-in) To send updates on offers, collections, or care tips

We never sell, rent, or share your data with third-party marketers.

3. Who Has Access

Our order processing and customer service teams
Logistics partners for delivery coordination
Developers and analytics providers (for internal system improvement only)

All access is strictly role-based and confidential.

4. Data Retention

We retain customer data for 5 years after your last transaction. This allows us to:

Honor long-term warranties
Resolve return or service issues
Comply with financial regulations (e.g., sales tax audits)

5. Your Rights

Under Pakistan’s proposed Personal Data Protection Bill and global best practices, you have the right to:

Access your stored data
Update or correct inaccuracies
Request deletion after warranty ends (except where retention is legally required)
Withdraw marketing consent anytime

To initiate any of these actions, email us at info@roco.pk or message our support team.

6. Data Security

All customer records are stored on encrypted systems.
Access requires multi-factor authentication.
We conduct annual reviews of our privacy safeguards.

7. Children & Minors

Roco does not knowingly collect data from individuals under the age of 18. If you believe a minor’s data has been submitted accidentally, please contact us to review and delete it.

8. Updates to This Policy

This policy may be revised periodically to reflect changes in law, technology, or our practices. When we make material changes, we update the “Last updated” date and notify affected customers by email.

9. Contact Us

Questions about your privacy? We’re here to help.

Email: info@roco.pk
Phone: +92-317-6965610

Trust is built on clarity, and we thank you for placing yours in Roco.