Roco Interiors Shipping Policy
Curb or Front Door Delivery Only
At Roco, we offer curbside delivery for all our products. Our standard delivery service includes the delivery of your furniture to the curb or front door of your home or office. Please note that our delivery team is not responsible for unpacking, assembling, or placing your furniture inside your premises, nor for disposing of the packing materials. If you require additional assistance with furniture placement or assembly, please inform us when placing your order. We can arrange for extra labor services at an additional cost.
Nationwide Shipping
We proudly offer shipping services throughout Pakistan. Our logistics partners are committed to delivering your products safely and efficiently. However, some areas may be outside our standard delivery zones. In these cases, we will collaborate with you to find an alternative delivery solution or arrange a pickup from the nearest accessible location.
Accurate Delivery Information
To ensure timely and accurate delivery of your order, it is crucial that you provide the correct delivery address and contact information during the checkout process. Roco shall not be held liable for any delays, misplacements, or incorrect deliveries resulting from inaccurate or incomplete information provided by the customer.
Delivery Timelines
Most orders on our website are fulfilled within 10-15 days, as indicated on the respective product pages. Each piece of furniture undergoes a thorough inspection before shipping, staging, and release. We carefully select our shipping methods and providers to ensure the best possible service and delivery experience. The estimated shipping times on our product pages provide reasonable expectations based on the size, weight, and packaging design of the items. Delays may occur, and certain services may not be available in all areas due to the logistical limitations of our providers.
Product Shipping Restrictions
Certain products may have specific shipping restrictions due to their nature. For example, some items cannot be transported over land and require express delivery to ensure their integrity during transit. We will inform you of the shipping options available for your particular order.
Estimated Shipping and Delivery Dates
When placing your order, we will provide you with estimated shipping and delivery dates, which are based on the availability of your items and the shipping method you select. Please note that these dates are estimates and subject to change based on unforeseen circumstances or logistical challenges.
Handling Damaged Shipments
In the unlikely event that your shipment arrives with visible external damage, please document the damage by taking photographs and making notes in the presence of the delivery driver. Inform our customer service team immediately, and we will assist you with the necessary repairs or replacements for any damaged items within the shipment.
Product Fit Responsibility
Before placing an order, please ensure that the furniture will fit through doors, staircases, and elevators in its original packaging. Product dimensions are provided on our website for your reference. Roco Interiors cannot be held responsible for items that do not fit through your entryways or in your designated spaces. We are unable to accept returns or issue refunds in such cases.
Weight-Based Shipping Rates
Many of our items are subject to weight-based shipping rates. We utilize a volumetric weight calculation system, where the shipping cost is based on the package’s dimensions rather than its actual weight. To ensure accuracy and comply with our shipping partners’ policies, all weights are rounded up to the next full kilogram.
No Return or Exchange Policy
Due to the nature of our products, we do not accept returns or exchanges once the furniture has been delivered. However, if you receive a defective item, our Customer Service team will be happy to assist you with repairs or exchanges as necessary.
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our Customer Service team for further assistance.
