After Sales Services
Our Exceptional After-Sales Service
At Roco Interiors, our commitment to customer satisfaction doesn’t end with your purchase. We understand that issues may arise with your furniture over time, which is why we offer exceptional after sales service to address any concerns you may have.
No Returns, But We’ve Got You Covered for Damages
At Roco Interiors, we take pride in delivering high-quality, well-crafted furniture to your doorstep. However, please note that we do not offer any return or general damage claim policy once a product has been delivered. All sales are final. That being said, we are committed to ensuring your satisfaction in case of any damages incurred during shipping or delivery.
If your product arrives with any damage, you must contact us within 48 hours of delivery to report the issue. Once you’ve reported the damage, here’s what you can expect:
Minor Damage: If the damage is minor and repairable, we will send a technician to your location to repair the product at no additional cost.
Major Damage: If the damage is beyond repair, we will arrange to collect the damaged item and provide you with a replacement or a newly crafted product.
How to Report Damages:
Contact Us Within 48 Hours:
Report any damage within 48 hours of receiving your product. Delays beyond this period may result in us being unable to process the claim.
Provide Detailed Information:
In your report, include the following:
- A detailed description of the damage.
- Clear photos showing the damaged areas of the product.
- Your order number and contact details for efficient follow-up.
Send to Our Support Team:
You can reach us via:
Email: Info@roco.pk
Phone: +923176965610, +923364403317 (Mon-Sat, 9 am – 8 pm)
Our team will assess the situation and inform you of the next steps to ensure your issue is resolved promptly. We value your trust and will do everything to ensure that your furniture meets the high standards you expect from Roco Interiors.
Tailored Solutions for Your Furniture Concerns
No matter the issue, we provide tailored solutions to address your specific furniture concerns. Our carpenters and technicians are experienced in diagnosing and resolving a wide range of problems to restore your furniture to its optimal condition.
Customer Support
Our customer support team is here to assist you every step of the way. From assessing your concerns to providing transparent quotes and coordinating service appointments, we’re committed to making the after-sales process as seamless as possible for you.
Transparent Quotes for Your Peace of Mind
We believe in transparency, which is why we provide detailed quotes for our after-sales services. You’ll know exactly what to expect in terms of costs before proceeding with any repairs or refurbishments, ensuring peace of mind throughout the process.
Your Decision, Your Satisfaction
Ultimately, the decision to proceed with our after-sales service is yours. We’ll provide you with all the information you need to make an informed decision, and once you’re ready to move forward, our team will work diligently to meet your needs and exceed your expectations.
Coverage Area
Currently, our after-sales service is available in Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and South Punjab. If you’re located in these areas, you can rely on us for efficient and reliable support to keep your furniture in top condition.
Our Commitment to Your Satisfaction
At Roco Interiors, your satisfaction is our top priority. We’re dedicated to providing exceptional products and services that enhance your living space, and our after-sales service is a testament to that commitment.
Contact Us for Seamless After-Sales Support
If you have any furniture-related concerns or would like to schedule after-sales service, don’t hesitate to contact us. Our friendly and knowledgeable customer support team is here to assist you and ensure your continued satisfaction with your Roco Interiors furniture.
