Roco Interiors Warranty Policy
Your Trusted Interior Partner – Quality Guaranteed!
At Roco Interiors, we take pride in crafting premium, made-to-order furniture using the finest materials and expert craftsmanship. To ensure your complete satisfaction, we provide a 6-month limited warranty, covering manufacturing defects and quality-related issues.
What’s Covered Under Our 6-Month Warranty?
We stand behind the durability and craftsmanship of our furniture. Our warranty covers:
1. Structural Integrity
✔ Frame defects in sofas, chairs, tables, and beds.
✔ Cracks or breakage in wooden structures due to faulty materials or workmanship.
2. Upholstery & Fabric
✔ Loose stitching or seam issues within 6 months.
✔ Excessive sagging in cushions beyond normal use.
3. Foam & Cushioning
✔ Unexpected loss of shape or density in foam.
4. Wood & Finish
✔ Peeling or chipping of polish or high-gloss laminate due to poor adhesion.
✔ Warping or splitting caused by manufacturing defects.
What’s Not Covered?
Our warranty does not cover damage caused by:
❌ Improper handling, moving, or excessive weight.
❌ Stains, spills, burns, or pet damage.
❌ Fabric fading due to prolonged sunlight exposure.
❌ Scratches, dents, or marks from regular use.
❌ Water damage, excessive moisture exposure, or direct sunlight effects.
❌ Rusting or tarnishing of metal parts due to improper care.
❌ Custom modifications made by the customer after delivery.
❌ Natural variations in wood grain, knots, or minor color differences.
❌ Commercial use beyond intended residential settings.
How to Claim Your Warranty
If you experience a covered issue, follow these simple steps:
1️⃣ Contact Us within the warranty period at [your email/WhatsApp/phone number].
2️⃣ Share clear photos or videos of the issue for review.
3️⃣ Our team will assess the claim and recommend the best solution.
4️⃣ If eligible, we will repair, replace, or provide a replacement part as needed.
5️⃣ For remote customers, replacement parts will be shipped (delivery charges may apply).
⚠ Important Note: The warranty covers repairs or replacements only and does not include refunds.
Need Assistance? We’re Here to Help!
For any questions or warranty claims, feel free to reach out to our customer support team:
📞 Call/WhatsApp: +92 317 6965610
📧 Email: info@roco.pk
📍 Visit Our Showroom: Multan, Pakistan.